Terms and Conditions

These terms apply when you use the Phantom Autobody website, send us an enquiry or ask us for a quote. "We", "us" and "our" mean Phantom Autobody, 2 Hampton Ave, Sunshine VIC 3020. By using our website you agree to these terms. If you do not agree, please do not use the website.

You agree to use our website only for lawful purposes and in a way that does not harm others or interfere with the website. You must not try to gain unauthorised access to the website or our systems, send us harmful or misleading material, or copy information from the website using automated tools.

The information on this website is general information about our business and services. We take reasonable care to keep it accurate and up to date, but it may change without notice and it is not a quote or a promise of a specific outcome.

Sending an enquiry does not create a booking or a contract between you and us. We will contact you to discuss your vehicle and what you need.

A quote or estimate is based on the information you give us and what we can see at the time. It may change if the condition of your vehicle or the work needed is different from what was first described. Prices and quotes will state whether GST is included. A quote is valid for the period stated on it.

Any extra work that was not in your quote will be discussed with you, and we will explain the reason and the cost.

If your work is part of an insurance claim, your insurer may need to approve the repairs, and approval and payment are between you and your insurer. We will tell you if your insurer's decision affects the work or cost. You are responsible for any amount your insurer does not cover, such as your excess, unless we have agreed otherwise in writing.

If we agree a booking with you, we will confirm the date and time. Please arrive on time and give us accurate details about your vehicle. Sometimes we may need to change a time because of parts or a delay with other work, and we will contact you as soon as we can.

If you need to cancel or reschedule, please tell us as early as you can. Any deposit or cancellation arrangement that applies will be explained to you when you book.

The price and when payment is due will be set out in your quote or invoice. We will tell you which payment methods we accept.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. These include that services are provided with due care and skill, are fit for the purpose you have made known to us, and are supplied within a reasonable time. Nothing in these terms limits or excludes any right or remedy you have under the Australian Consumer Law or any other law.

Any additional warranty we offer on our work will be described in writing on your quote or invoice.

If you send us photos, videos or other information, you confirm that you are entitled to send them. We use them to understand your vehicle and prepare your quote. See our Privacy Policy for how we handle your personal information.

The text, images, logos and design on this website belong to Phantom Autobody or are used with permission. You may view and print pages for your own personal use. You must not copy, publish or reuse our content for other purposes without our written permission.

Our website may link to other websites, such as social media pages and maps. We do not control them and are not responsible for their content or privacy practices.

To the extent the law allows, we are not responsible for any loss that results from your use of this website or from relying on the information on it. This does not limit any right you have under the Australian Consumer Law.

We may change these terms or the website at any time. The latest terms are always on this page, with the date they were last updated. Changes do not affect quotes or bookings we have already agreed with you.

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria.

Phantom Autobody
2 Hampton Ave, Sunshine VIC 3020
Email: info@phantomautobody.com.au
Phone: (03) 9527 5062
WhatsApp: 0481 811 154 and 0452 474 254